MY MICROPHONE IS DEAD, WHAT SHOULD I DO?
If your microphone has an external power supply, make sure the power supply is turned on, or that it's fuse is not blown. Otherwise confirm that the phantom power supply is turned on at your mixer or preamp. Then try a different mic cable, a different channel on your mixer and/or different speakers/headphones to determine whether there is a fault other than with the microphone first. If the problem still persists then we suggest talking to the dealer that you purchased the microphone from.
If you still experience the issue with your microphone, please do not hesitate to contact our technical support team. More troubleshooting information is available in the other FAQ sections.
DOES BOCK AUDIO SERVICE OTHER MICS?
Bock Audio specializes in repair of vintage Neumann U47, 48, 67, M49, 50, &269 mics, as well as vintage AKG ela M251, C12, & C24 mics.
WHERE CAN I ORDER NEW ELASTIC FOR MY SHOCKMOUNT?
Call the service department at 818-506-0363 or email firstname.lastname@example.org
SHOULD I STOP BY THE OFFICE UNANNOUNCED?
No, as visitors are only seen by appointment. Walk-ins have no guarantee of contact or service.
DO YOU SERVICE SOUNDELUX MICROPHONES?
Bock Audio services all Soundelux Microphones and has unique access to parts and documentation of those microphones.